shipping & purchase policy
shipping methods
We've got a bunch of different shipping options to make sure your order gets to you safe and sound. Our standard UK shipping usually takes around 3-5 business days, but if you're in a hurry, we've got an express option that can get to you within 48 or 24 hours. And don't worry if you're not the UK - we've got international shipping too! Thanks for choosing our shop for all your Pokemon needs!
dispatch
We aim to ship orders made before 1pm (GMT) working day on the same day, unless otherwise stated. Courier deliveries may take an additional day. Policy subject to change during busy periods.
how to cancel an order
Kindly note that cancellation of your order is only possible before the order has been shipped. If you encounter any issues, send us an email at pokejam@gmail.com. Please be aware that a cancellation fee, which we are charged at every transaction, will be applicable.
RETURNS
Due to the nature of sealed product in the TCG industry, we cannot offer returns. But don't worry, if something arrives damaged or not as described, send us an email and we'll make it right. We are unable offer a refund or exchange 30 days after your purchase.
reFUNDS (if applicable)
We'll email you upon receiving and inspecting your return to confirm receipt and refund approval/rejection. Refunds will be credited to your original payment method within a specific number of days. Shipping costs are non-refundable.
giveaways
Awesome news! You can get your hands on some amazing discount codes by subscribing to our newsletter above or by following our Instagram and Tiktok page @/pokejamstore where we occassionally share codes. And that's not all! We also have exciting giveaways and promotional offers such as free cards (selected randomly and subject to availability). Don't miss out on these fantastic deals!